goo111 Privacy Policy
This policy fully describes how your personal information is collected, used, and kept secure on the goo111 platform.
01. Introduction
goo111 is a trusted online gaming platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy defines what information is collected when you use the goo111 website, how that information is used, with whom it is shared, and what steps we take to protect your information.
This policy applies to the goo111.cam website and all its related services. By using our services, you are considered to have accepted the terms described in this Privacy Policy. If you do not agree with any term in this policy, please refrain from using our services.
goo111 always operates with transparency. We want to make it clear that your information is never sold or transferred to any unauthorized third party. Our goal is to create a safe, secure, and trustworthy gaming environment where you can play with complete peace of mind.
What information we collect
When you create an account, use our services, and carry out transactions on goo111, we may collect various types of information. This information comes from two main sources — what you provide directly, and information collected automatically from how you use our platform.
2.1 Information you provide directly
The information you provide to us yourself includes:
- Full name and date of birth (for age verification — only for users aged 21 or above)
- Email address and contact details
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, Upay or bank account number)
- National ID card or passport details (when identity verification is required)
- Messages and complaint details you send via support chat
2.2 Information collected automatically
When you use our website, some information is collected automatically:
- IP address and device type
- Browser type and version
- Time and date of visits to the site
- Which pages were visited and how long you stayed
- Referral URL (which site you came from)
- Information collected through cookies and similar tracking technologies
goo111 never stores your full payment card number or PIN. Transaction information is processed only through secure encrypted channels.
Purpose of using your information
goo111 uses your personal information for the following legitimate purposes:
3.1 Providing and managing services
- Completing your account creation and verification process
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Storing gaming history and transaction records
- Ensuring 24/7 live chat support service
3.2 Security and compliance
- Detecting and preventing unauthorized access to accounts or fraud attempts
- Age verification (ensuring 21+) and identity confirmation
- Complying with anti-money laundering regulations
- Enforcing responsible gaming policies
3.3 Service improvement and communication
- Running analytics to improve the website and mobile experience
- Informing you about new bonuses, promotions, and services
- Resolving technical issues and providing support
- Customizing the experience according to user preferences
Sharing information with third parties
goo111 does not sell your personal information to any third party. However, in certain circumstances we may share necessary information with trusted partners:
4.1 Payment providers
Information required to carry out transactions through bKash, Nagad, Rocket, Upay, and bank transfer services is shared with the relevant payment providers. This information is used solely for the purpose of processing transactions.
4.2 Technology and service providers
To operate our platform, we work with various technology service providers, such as game software suppliers, server hosting services, and analytics platforms. These partners are given only the information needed for their specific work and operate under our privacy policy.
4.3 Legal obligations
We may be required to disclose your information under a court order, government authority directive, or applicable law. In such cases, we will provide only the information that is legally required.
goo111 never sells your information to advertisers or marketing agencies. Your data always remains private and secure.
Cookies and tracking technologies
goo111 uses cookies to keep the website functioning correctly and to improve your browsing experience. Cookies are small text files stored in your browser.
5.1 Types of cookies we use
- Essential cookies: These cookies are necessary to maintain login sessions and ensure security.
- Functional cookies: Used to remember your preferred language and settings.
- Analytics cookies: Collect statistics on site visits to help improve our services.
5.2 Cookie controls
You can choose to accept or decline cookies by changing your browser settings. Please note that disabling some cookies may cause certain parts of our service to not work correctly. Aside from essential cookies, you have the option to turn off other cookies at any time.
Data security measures
goo111 has implemented industry-standard technical and organizational measures to protect your personal information. Our security framework includes:
- Securing all data transfers through SSL encryption technology
- Storing passwords with advanced hashing algorithms — no staff member can view your password directly
- Access to database servers is strictly limited and restricted to authorized personnel only
- Conducting regular security audits and vulnerability assessments
- Automated monitoring systems for detecting suspicious activity
- Two-Factor Authentication support
While we are committed to ensuring the highest level of security, some inherent risks remain in transferring data over the internet. We therefore recommend keeping your account password strong and not sharing it with anyone.
Your rights and controls
Every user of goo111 has the right to maintain control over their own information. Your rights are as follows:
7.1 Data access and correction
You can log in to your account at any time to view and update your personal information. If any information is missing or incorrect, you can have it corrected by reaching out via our 24/7 live chat support or by emailing [email protected].
7.2 Request to delete data
You may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations (such as financial transaction records), ongoing investigations, or dispute resolution needs.
7.3 Opting out of marketing communications
If you do not want to receive promotional emails or notifications, you can unsubscribe at any time from your account settings or by letting our support team know. Important account-related notifications (such as security alerts or transaction confirmations) will continue to be sent.
7.4 Closing your account
If you wish to cancel your goo111 membership, please contact us via live chat or send an email to [email protected]. Even after your account is closed, certain information may be retained for a specified period as required by law.
Data retention period
goo111 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to comply with applicable law. In general:
- Information for active accounts is retained for as long as the account remains active.
- Financial transaction records are retained for a specified period as required by law.
- After an account is closed, unnecessary personal information is deleted or anonymized within a reasonable time.
- In cases of fraud or legal disputes, information may be retained until the dispute is resolved.
Privacy of minors
goo111 services are intended only for users aged 21 or above. We do not knowingly collect information from any minor. If we are notified that information from a minor has been collected by mistake, we will immediately take steps to delete that information and close the relevant account.
If a parent or guardian believes their child is using our services, please contact us via live chat or email at [email protected].
Policy changes and updates
goo111 may review and update this Privacy Policy from time to time. If significant changes are made to the service, we will notify you via the website or by email. Continued use of the service after changes have been made will be considered acceptance of the updated policy.
The date of the most recent update is noted at the top of this page. We recommend that you review this policy regularly to stay informed of the latest information.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy, you are welcome to get in touch with us. Our dedicated support team is available 24/7 to assist you in Bengali.
Live Chat Support
Chat directly in Bengali through the live chat button on the website. Seven days a week, twenty-four hours a day.
Send any privacy-related requests to:
[email protected]
To learn more, visit our About Us page and FAQ page. To learn about responsible gaming, read the Responsible Gaming page.